Linguistic Consulting and Quality Assurance for an EdTech Company
PROFESSIONAL TRANSLATION CASE STUDIES > LINGUISTIC CONSULTING AND QUALITY ASSURANCE FOR AN EDTECH COMPANY
Client: e-learning content development company
Industry: EdTech (Education Technology)
Project duration: 2019 – Present
Project overview
The company develops online training content in English for employees involved in a wide range of operational processes. Linguistic quality, terminological consistency and compliance with internal style guidelines are essential to ensure an effective learning experience that enables learners to acquire new skills and perform their roles more efficiently.
Objective
To deliver clear, accessible training content that facilitates knowledge acquisition and helps employees perform their day-to-day tasks more effectively.
Responsibilities
- Conducting specialist reviews of English-language training materials, applying both the client’s QA criteria and standard language conventions.
- Performing functional quality assurance checks, including visual layout and user experience.
- Preparing detailed QA reports with identified issues and improvement recommendations.
- Contributing to the development and maintenance of linguistic reference resources, including the style guide and a specialist glossary.
Results
- Improved readability by replacing overly complex wording with clearer, more user-friendly language.
- Elimination of linguistic errors and internal consistency issues.
- Greater terminological consistency across training modules and projects.
- Increased team efficiency through shared linguistic resources and reference materials.
Additional contributions
- Contributed to the development and ongoing maintenance of the company’s style guide by recommending new terminology, standardising recurring editorial decisions and documenting best practices for applying QA criteria.
- Created a specialist glossary of logistics terminology for the QA team, which has been continuously expanded and refined over several years in collaboration with other reviewers.
Added value for the client
Professional linguistic review improves the overall learning experience by ensuring that training materials are clear, consistent and easy to understand. As a result, employees can grasp procedures more quickly and acquire the skills required for their roles more efficiently.
Further details about the QA process
- Content structure (titles, learning activities and assessments).
- Functional aspects (modules, gamification elements and learning activities).
- Visual presentation (layout, content hierarchy, text density, colour usage and contrast).
- Interactive elements (graphics, pop-ups, buttons and other interactive components).
- grammatical, spelling, punctuation and syntax errors;
- inconsistencies between assessment questions and answer options;
- ambiguous wording through paragraph rewriting and content clarification;
- inappropriate levels of formality;
- excessive or inconsistent capitalisation;
- transcription errors in video subtitles.
- standardising technical terminology and acronyms;
- verifying consistency between on-screen text and supporting visuals, screenshots and graphics;
- applying editorial guidelines consistently across all learning modules.